Travel & Transportation

Introducing Passenger+, Plan Flight, Passenger Care, and Ancillary Sale

Designed to help airline staff stay more efficient and informed—on land or in the air.

Ancillary Sale

Flight attendants have countless opportunities to build customer loyalty. From beverage options to seating upgrades, in-flight purchase opportunities are key to transforming the passenger experience. Ancillary Sale for iPhone delivers predictive analytics to flight attendants so they can provide personalized recommendations that drive incremental revenue and customer loyalty, while also facilitating passenger transactions, all while in-flight.
Ancillary Sale enables flight attendants to:
1
Access intelligent analytics from systems of record, including catering, merchandising, payment, and loyalty systems, and provide options for personalized passenger offers, next best action and upgrades – all delivered through a simple and elegant user interface.
2
With a few taps, offer upgrades to premium seating after the doors close, a unique new feature designed to help drive incremental revenue.
3
Track and respond to passenger preferences and behaviors around buying and purchasing, and enhance the in-flight passenger experience.

Passenger Care

Travelers need assistance on the go, yet customer service agents remain tethered to their counters. Meanwhile, lines for assistance remain long and passenger issues continue to go unresolved. Passenger Care for iPad empowers customer service agents to address traveler needs from beyond the counter. Now, agents can offer passengers a smoother, more personalized experience while speeding check-in and easing airport congestion.
Passenger Care helps customer service agents to:
1
Approach passengers with an awareness of everything from traveler loyalty levels to ancillary services and products, delivering customers individualized solutions.
2
Stay informed through analytics-powered alerts about weather issues, gate changes, task assignments and more, and collaborate with coworkers to serve passengers from beyond the counter.
3
Connect with integrated systems of record such as Transaction Processing Facility, Departure Control Systems, self-service and passenger-processing systems, as well as airline loyalty programs, to accelerate check-in and thin airport congestion.

Passenger+

Flight delays are more and more commonplace as airports struggle to keep up with growing demand. And then there’s always Mother Nature. Up until now, flight attendants could only act as sympathetic witnesses to passenger delays but could not tackle them head-on. With Passenger+ for iPad, flight crews are empowered to rebook flights while in transit, turning inconveniences into opportunities to demonstrate outstanding customer service.
Passenger+ equips flight attendants with tools that enhance the travel experience, while improving their company’s bottom line. The app will help the crew to:
1
Tap into an intuitive dashboard on iPad to identify VIP passengers, see who’ll be missing connections, and view up-to-the-minute alternative flight.
2
Access airline reservation systems from the air to re-book delayed passengers to new flights.
3
After landing, passengers find e-ticket confirmations in their inboxes and can add it to Passbook on their iPhone devices.
4
Report maintenance and equipment issues while in-flight and avoid lost time on the ground after landing.

Plan Flight

Pilots do much more than fly. Before each takeoff, they’re responsible for managing a critical list of items to ensure comfort, safety and the financial health of their airline. One such responsibility is deciding how much fuel to load before each flight. And although fuel represents 30%–40% of operating expenses, decisions about the reserves are made largely by a pilot’s gut. Enter Plan Flight, a mobile app made exclusively for iOS that puts real-time analytics into the aviator’s hands—transforming guesswork into fact-based decision making.
With a mobile dashboard that lets pilots instantly view critical flight details, Plan Flight empowers pilots to:
1
Make more informed decisions on discretionary fuel by analyzing their current conditions compared to years of historical data for expected taxi times, weather patterns and in-air holding patterns.
2
Calibrate and view different fueling scenarios in seconds on iPad, without any paper calculations or calls to air traffic control.
3
Direct instant requests to flight operations for final fuel plans.

A Suite of Solutions Built for Transformation

Inbox Communicator™ makes enterprise mobile apps more powerful and secure for any business.

Process Automation
Digital Strategy
Enterprise Mobility
Plasma Dashboards
Plasma ActionBoard™
Touchpoint™
Communicator™
SalesPro™
Digital Labs
Data Center
Customer Experience Transformation
Supply Chain Transformation

The First Wave in More Than 100 Cross-Industry Apps is Here

Welcome to the next level of enterprise mobility—where data meets engagement. Experience mobile apps that reinvent the workplace, industry by industry.

From travel and transportation to retail and beyond, enterprise mobile applications are tailored not just to the needs of individual businesses, but also to the challenges of entire industries.

Banking & Financial Markets

Banker, Wealth Advisor

Ensure every banker becomes a trusted, personal advisor. Spot trends and patterns and analyze reports to make financial advice more timely, accurate and valuable.

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Energy & Utilities

Field Technician

Eliminate communications delays and unnecessary costs. Outfit field technicians with mobile tools they need to work more efficiently, collaboratively and safely.

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Government

Police Officer, Case Worker

Cut through the red tape. Put new mobile apps to work and help enable new levels of communication and collaboration across the public sector.

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Healthcare

Hospital Care Worker, Home Care Worker

Coordinate care across their teams and reduce costs to hospitals and patients. Empower healthcare workers with unprecedented support so they can focus on patient care.

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Industrial Products

Foreman

Optimize production operations and find new competitive edge. Arm foremen with the tools to log and share information and analytics to make better decisions.

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Insurance

Agent & Advisor, Underwriter

Free up agents from the grind that comes from managing large volumes of accounts. With responsive mobile technologies, they can more easily tackle daily tasks and stay a step ahead of the needs of policyholders.

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Retail

Sales Associate, Merchant

Help transform retail employees into a staff of personal shoppers. Give them the personalized tools they need so they can get to know your customers and merchandise like never before.

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Telco

Field Service Tech

Streamline the complexity of service calls. Send technicians out to customers with the right mobile tools for the job and help them get their work done perfectly the first time.

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Travel & Transportation

Flight Attendant, Pilot

Clear up the uncertainty in airline travel. Equip pilots and flight crews with first-class intelligence that gives them new visibility into serving their passengers and optimizing their flight duties.

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