Telco

Introducing Expert Tech

Designed to help field technicians enhance the customer experience and reduce costs across the board.

Expert Tech

Tasked with servicing disrupted customers all the time makes telecom repair a challenging field by nature. The Expert Tech app for iOS helps field technicians better prepare for their appointments and more accurately diagnose and fix problems. In an industry as competitive as telecommunications, putting smart mobile tools in the hands of technicians makes all the difference.
Today’s competitive telecom environment requires high-quality, on-demand customer service. Expert Tech is a versatile mobile tool that’s made for the job, helping field technicians to:
1
Access information about work orders, customer history and installation issues to better prepare for appointments and more accurately diagnose problems.
2
Place FaceTime video calls to available experts on iPad over Wi-Fi or cellular networks -- immersive, show and tell experiences that enable fast troubleshooting and fixes, reducing the need for follow-up visits by 20%.
3
Get up to speed quickly with a simple, easy-to-use iOS experience.

A Suite of Solutions Built for Transformation

Inbox Communicator™ makes enterprise mobile apps more powerful and secure for any business.

Process Automation
Digital Strategy
Enterprise Mobility
Plasma Dashboards
Plasma ActionBoard™
Touchpoint™
Communicator™
SalesPro™
Digital Labs
Data Center
Customer Experience Transformation
Supply Chain Transformation

The First Wave in More Than 100 Cross-Industry Apps is Here

Welcome to the next level of enterprise mobility—where data meets engagement. Experience mobile apps that reinvent the workplace, industry by industry.

From travel and transportation to retail and beyond, enterprise mobile applications are tailored not just to the needs of individual businesses, but also to the challenges of entire industries.

Banking & Financial Markets

Banker, Wealth Advisor

Ensure every banker becomes a trusted, personal advisor. Spot trends and patterns and analyze reports to make financial advice more timely, accurate and valuable.

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Energy & Utilities

Field Technician

Eliminate communications delays and unnecessary costs. Outfit field technicians with mobile tools they need to work more efficiently, collaboratively and safely.

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Government

Police Officer, Case Worker

Cut through the red tape. Put new mobile apps to work and help enable new levels of communication and collaboration across the public sector.

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Healthcare

Hospital Care Worker, Home Care Worker

Coordinate care across their teams and reduce costs to hospitals and patients. Empower healthcare workers with unprecedented support so they can focus on patient care.

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Industrial Products

Foreman

Optimize production operations and find new competitive edge. Arm foremen with the tools to log and share information and analytics to make better decisions.

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Insurance

Agent & Advisor, Underwriter

Free up agents from the grind that comes from managing large volumes of accounts. With responsive mobile technologies, they can more easily tackle daily tasks and stay a step ahead of the needs of policyholders.

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Retail

Sales Associate, Merchant

Help transform retail employees into a staff of personal shoppers. Give them the personalized tools they need so they can get to know your customers and merchandise like never before.

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Telco

Field Service Tech

Streamline the complexity of service calls. Send technicians out to customers with the right mobile tools for the job and help them get their work done perfectly the first time.

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Travel & Transportation

Flight Attendant, Pilot

Clear up the uncertainty in airline travel. Equip pilots and flight crews with first-class intelligence that gives them new visibility into serving their passengers and optimizing their flight duties.

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